ASA SHAPEWEAR aims to ensure customer satisfaction with every purchase. The following details outline the return and exchange policy to provide clarity and guidance:

Return and Exchange Policy

• Shipping Policy: Items are shipped via FedEx with tracking numbers provided. Customers must check their shipping address before ordering, as incorrect addresses may result in additional fees. Orders are shipped within 3 business days and may take an additional 5 to 7 business days to arrive.
• Return Policy: Due to the intimate nature of undergarments and waist trainers, returns are not accepted. All sales are final, so customers must be careful when selecting products.

Items Eligible for Return:

• Items must be returned within 30 days of the delivery date.
• Products must be unworn, unwashed, and in their original condition, with all tags attached.

Return Process:

• To initiate a return, customers should contact the customer service team at [email protected] with the order number and reason for the return.
• Once the return is approved, a return authorization number and instructions for sending the item back will be provided.
• Customers are responsible for covering return shipping costs.

Refunds:

• Upon receiving and inspecting the returned item, the customer will be notified of the approval or rejection of the refund.
• Approved refunds will be processed within 5-7 business days and will be applied to the original payment method.
• Note that shipping costs are non-refundable.

Exchanges:

• Exchanges are available for sizing issues or defective products only.
• Items must be exchanged within 30 days of the delivery date and meet the same eligibility criteria as returns.
• To exchange an item, contact the customer service team with the order number and exchange details (new size, product, etc.).
• An exchange authorization will be issued, along with instructions for returning the original item.
• Once the original item is received and inspected, the exchange item will be shipped out at no additional shipping cost.

Defective Products:

• If a defective product is received, customers should contact the customer service team immediately. A replacement will be provided at no additional cost after confirming the defect.

Final Sale Items:

• Items marked as "Final Sale" are not eligible for return or exchange.

Non-Returnable Items:

• For hygiene reasons, certain items, including panties, bodysuits, and any items that have been worn or washed, are non-returnable and non-exchangeable.

Additional Information:

• ASA SHAPEWEAR reserves the right to refuse a return or exchange if the item does not meet the specified criteria.
• Customers are encouraged to use a trackable shipping service or purchase shipping insurance for returns, as ASA SHAPEWEAR cannot guarantee receipt of returned items.
• For international orders, customers are responsible for all return shipping costs, duties, and taxes.

For any questions or concerns regarding returns or exchanges, customers can contact the support team at [email protected]. ASA SHAPEWEAR is dedicated to helping customers find the perfect fit and ensuring a satisfactory shopping experience.